Frequently asked questions

Casa Leah, Puerto Escondido, Oaxaca, is at Calle Framboyanes 11, Brisas de Zicatela, postal code 70934. The entrance is on Av. del Morro, between Guayacán and Vista al Mar. It sits 47 steps from Zicatela Beach, under 100 meters, in the best-known surf neighborhood of Puerto Escondido.

Puerto Escondido International Airport (PXM) is about 15 minutes from Casa Leah by car. You can take a local taxi or arrange our private transfer, added after booking through the guest app. Direct flights from Mexico City take roughly an hour.

Yes. A private transfer between PXM airport and Casa Leah starts from 800 MXN each way for up to four guests. It is added after booking through the guest app (Whistle). The website charges only for your suite; everything else is arranged afterward, at your own pace.

Casa Leah does not have its own parking. Free street parking is available directly outside the house. Please note the hotel cannot take responsibility for vehicles or anything left inside them. If you do not need a car, the airport transfer and local taxis are the easiest way to move around.

Yes. From Oaxaca City, the Barranca Larga to Ventanilla highway brings the drive to about two and a half hours, according to reports from its opening. From Huatulco, the coastal road takes around two hours. Traffic and roadwork can change both. Our Getting Here page has the details and sources.

Casa Leah is a Beach Boutique Hotel of 15 suites in Brisas de Zicatela, Puerto Escondido, 47 steps from the beach. All the freedom of a home, all the service of a hotel: every suite has a kitchen, a living area and 850 Mbps fiber, and the house has two pools, a bar, a concierge and daily housekeeping.

The house has two pools, open from 9 am to 11 pm, and a poolside bar serving coffee and breakfast. At reception, the concierge arranges tours, massages and restaurant reservations. There is no lifeguard at the pools, and glass is not permitted around them, for everyone's safety.

Reception is open from 7 am to 11 pm, and the concierge is there to help with tours, massages, restaurants and transfers. Outside those hours, or whenever writing is easier, reach us on WhatsApp at +1 786 917 6777 or by email at [email protected].

It depends on the rate you choose. The rate with breakfast includes it; the room-only rate does not. Breakfast is served from 8 to 11 am at the poolside bar. If you booked without it, you can add the Leah breakfast package from 250 MXN per person in the guest app.

Yes. Quiet hours run from 11 pm to 8 am for every guest. Casa Leah is not a party hotel; it is a house for resting, working without distraction and falling asleep to the sound of the sea. Events and gatherings take place only with prior approval and a quote.

Smoking and vaping are not permitted inside the suites or on balconies and terraces. They are allowed only in the outdoor areas by the pool and the bar. Smoking or vaping inside a suite carries a fee of 250 USD, which keeps every space fresh for the next guest.

There are 15 suites in five types: seven Balcony Suites (65 m², partial ocean view), four Garden View Suites (75 m², garden and pool), one Plunge Pool Suite (105 m², private pool), two Two-Bedroom Villas (121 m², partial ocean view) and one Grand Penthouse (205 m², private terrace).

The Grand Penthouse and the Plunge Pool Suite both have a full ocean view. The Balcony Suites and the Two-Bedroom Villas have a partial ocean view, framed by palms. The Garden View Suites look onto the garden and pool, on the ground floor with a patio and hammock.

Only the Plunge Pool Suite. It is the one suite with a private pool at Casa Leah: 105 square meters across two levels, a king bed, two bathrooms and a full ocean view. Every other suite shares the two pools of the house, open from 9 am to 11 pm.

Yes. All 15 suites have a full kitchen with a refrigerator, stove, coffee maker, utensils and dishware, along with a living area, a 55-inch smart TV and air conditioning. A home with service, not a hotel with a kitchen: breakfast on your balcony, or a simple dinner whenever you like.

For four guests there is the Two-Bedroom Villa (121 m², two bedrooms, two bathrooms, partial ocean view) and The Grand Penthouse (205 m², two bedrooms, two bathrooms, private terrace with a full ocean view). The other suites are designed for two. There are no extra beds; each suite's capacity is its maximum.

Book directly at casaleah.co/book: choose your dates, suite and rate, and pay by card through a secure payment processor. If you have questions before booking, write to us on WhatsApp at +1 786 917 6777. Extras such as transfers or breakfast are added afterward through the guest app.

It depends on the rate. The flexible rate with breakfast can be cancelled free of charge up to 48 hours before arrival; after that, or in case of a no-show, the full stay is charged. The weekly rate (7 nights or more) is free to cancel up to 10 days before. Non-refundable rates cannot be cancelled, changed or transferred.

It is the lowest rate in the booking engine and the one shown as the starting price on the website: room only, paid in full at booking. It cannot be refunded, moved to other dates or transferred to someone else. If your plans may shift, the flexible rate with breakfast is the better fit.

Check-in is from 3:00 pm and check-out is by 12:00 pm. On arrival we ask for an official photo ID, and the main guest must be 18 or older. If you need to arrive earlier or leave later, there are options for a fee, subject to availability.

Yes. Early check-in is 1,000 MXN, subject to availability on the day. Late check-out until 2:00 pm is 500 MXN; after 2 pm, an additional night applies. Both can be requested through the guest app or on WhatsApp after booking.

The booking engine accepts Visa, Mastercard and American Express through a secure payment processor. When you are charged depends on the rate; non-refundable rates are paid in full at booking. Extras are paid separately, through the guest app, after you book.

The minimum stay changes with the date and the season. The booking engine shows it as soon as you select your dates, so that is the quickest place to check. If you have specific dates in mind and need help, message us on WhatsApp and we will find the best option with you.

Reception is open from 7 am to 11 pm. If your flight or drive arrives later, let us know on WhatsApp at +1 786 917 6777 with your estimated arrival time, so we can arrange your check-in in advance and have everything ready when you walk in.

Yes, children are welcome, babies included. In shared areas and at the pools, children always stay with an adult, as there is no lifeguard. For families, the Two-Bedroom Villa and The Grand Penthouse are the most comfortable choices, each with two bedrooms and two bathrooms.

Yes, and the crib is free. Request it when you book or message us on WhatsApp so it is ready in your suite before you arrive. Traveling with a baby, the ground-floor Garden View Suites are especially easy, with a private patio and the pool a few steps away.

Yes, for small pets: one per suite, up to 10 kg, for 400 MXN per night. Please bring a vaccination record and let us know when you book. Pets are not allowed on beds, sofas or in the pools, and are never left alone in the suite.

The main guest must be 18 or older and present an official photo ID at check-in. Younger guests are very welcome when traveling with a responsible adult, who stays with them in shared areas and at the pools. If someone under 18 is traveling, an adult should make the booking.

Casa Leah runs 850 Mbps fiber with automatic Starlink satellite backup, and every suite has its own WiFi 6 access point. It is one of the most dependable connections in Puerto Escondido for video calls, large uploads and full working days from your suite.

If the fiber connection drops, the house switches to its Starlink satellite backup. For anyone looking for the best wifi hotel in Puerto Escondido, that matters: you are never relying on a single line. Each suite has its own WiFi 6 access point, so the signal stays with you.

Yes. There is a weekly rate for stays of 7 nights or more, which can also be cancelled free of charge up to 10 days before arrival. You will see it in the booking engine once you select your dates. For a month or longer, message us on WhatsApp and we will look at it together.

Zicatela has powerful waves and strong currents, so it is not a swimming beach. It is a place for long walks, sunsets and surfing if you have the experience. For a swim in the sea, the concierge recommends Carrizalillo, Puerto Angelito or Manzanillo, which are calmer bays.

At home there are two pools, open from 9 am to 11 pm, without a lifeguard. In the sea, the calmest beaches for swimming are Carrizalillo, Puerto Angelito and Manzanillo, each a short taxi ride away (Carrizalillo is 4.5 km, about 14 minutes by car). The concierge will explain how to reach each one.

Zicatela is the Mexican Pipeline, a powerful wave for experienced surfers. If you are learning, lessons usually take place at La Punta, at the southern end of Zicatela, or at Carrizalillo. The concierge can help you book a lesson with a local surf school.

According to surf guides, the strongest swells arrive roughly from May to October, peaking in the middle of the year. From November to April the sea is usually gentler. Always check the flags and the forecast, and ask at reception before you paddle out.

Casa Leah has a poolside bar serving coffee and breakfast from 8 to 11 am. For lunch and dinner, every suite has a full kitchen, and the concierge can reserve a table at restaurants in Zicatela and around Puerto Escondido, many of them within a short walk.

The Leah breakfast package starts from 250 MXN per person and includes one dish of your choice, chilaquiles, entomatadas or enfrijoladas, with egg or tasajo, plus coffee, agua fresca and fruit. It is served from 8 to 11 am and added through the guest app.

Yes. You can have six Coronas waiting in your fridge for 250 MXN, added after booking through the guest app (Whistle). You arrive, open the fridge, and the first evening on your balcony is already taken care of. No need to go looking for a store after a long day of travel.

Extras are added after booking through the guest app (Whistle): airport transfers, breakfast, early check-in, late check-out, pets, drinks in the fridge and more. The website charges only for your suite and never for extras. If you have any questions, message us on WhatsApp.

Yes, the concierge can arrange a massage in your suite. Request it after booking through the guest app (Whistle) or on WhatsApp, and we will confirm the time. It is a lovely way to settle in on arrival or to close a long day in the water.

Yes. The concierge helps you book tours with local operators: baby turtle releases, whale watching in season, Manialtepec Lagoon and its bioluminescence, and surf lessons. Request them through the guest app (Whistle) or on WhatsApp. Seasons and details are on our Experiences page.

Yes. The whole house, all 15 suites, can be reserved for groups of up to 36 guests: surf, yoga or work retreats and family gatherings. Request a quote on WhatsApp through the button on the website or at [email protected]. Events are hosted only with prior approval and a quote.